SHIPPING
Our Shipping Costs are split into 2 separate areas:
Just click on the links above to go to the appropriate section of our returns policy or scroll down for more information.
FIRE SAFETY PRODUCT SHIPPING
We deliver our fire safety products Australia wide. Delivery costs will be calculated on the Cart Page and/or the Checkout Page once you have selected the items you wish to purchase.
The delivery address must be a physical address. Sorry, we don’t deliver to PO BOX addresses.
Unfortunately fire extinguishers are classed as a dangerous good so cannot be sent via Australia Post which means that we have to use couriers for all of our deliveries.
To avoid being charged re-delivery costs. You must give us detailed delivery instructions including:
- Site open days and hours.
- Days and hours when no one will be to receive delivery.
- Instructions to leave you parcels in a secure location at your address without a signature.
- Site contact with phone number.
If you miss your delivery we can redeliver to you. There are re-delivery fees that will be charged to you. You will receive an invoice with these additional fees that must be paid.
If you’re unable to be there to receive your parcel, we’re able to leave your parcel in a secure place at your address without a signature. Before we can do this, you’ll need to provide an Authority To Leave by email.
Unfortunately we can’t deliver at a specific time. If you can provide delivery instructions with days you are available and your opening hours we can make sure delivery will be made during these times. Alternatively you can advise for your deliveries to be left in a secure place at your address without a signature. Before we can do this, you’ll need to provide an Authority To Leave by email.
In order for us to get you the lowest delivery price available we have to work it out for each order. We do this by determining the closest depot to your location and then using the cheapest courier servicing that area.
These may be subject to change based on the price we are charged at the time of ordering. If the delivery cost is different to what you received in your order we will ask if you are want to pay the difference or if you want a full refund.
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Fire Extinguisher Shop to be authorised to receive the products.
Unfortunately Fire Extinguisher Shop and its couriers are only able to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend you select an address where a nominated person will be present during delivery hours.
In the instance someone is not able to sign for your delivery, the courier will leave a card. You will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Fire Extinguisher Shop if re-delivery is required.
Our shipping charges are determined by the weight of your order and your location.- Just add the products that you want to buy to your cart then go to the Cart page. Once on the Cart page click the “Estimate Delivery” button and enter your postcode.
- Alternatively you can check the delivery cost by entering your delivery address at the Checkout.
We will deliver to most addresses within Australia. We require a street address for delivery and cannot deliver to a PO Box.
Some remote locations cannot be serviced, however our couriers may be able to deliver to a local depot where you can collect your products.
Our freight pricing structure is for Australia only.
We do not deliver to international locations without prior arrangement. You will need to contact our Customer Service Team first and prior to making a purchase if your delivery address is outside of Australia.
Tired of ordering items online and waiting for weeks to receive them? So were we. That’s why we have developed one of the most effective shipping systems to deliver your orders across Australia within 2-3 business days! Within 24 hours of you completing your purchase at Fire Extinguisher Shop your order is packaged and sent to you via courier delivery. If you live outside of Australia and would like to order from us you will be required to organise the shipping from an Australian Port to your overseas address. Please send us an email and we will get back to you. We regret we can’t ship all orders of fire extinguisher orders outside of Australia. Unfortunately, fire extinguishers can’t be delivered via Australia Post which means that we have to use couriers for all of our deliveries. In order for us to bring you the lowest delivery costs possible, we need to work it out for each and every order. We generally accomplish this by determining the closest depot to your place and then using the cheapest courier servicing that location. Just let us know your delivery address along with the products you want to purchase and we’ll get back to you within the next 24 hours with a delivery price. You don’t need to enter your credit card details.SPRAYERS, TANKS & PUMPS – RAPIDSPRAY PRODUCT SHIPPING
1. STANDARD DELIVERY – Delivery costs are calculated at the cart page or at checkout.
2. DELIVERY QUOTE REQUIRED – Delivered at competitive rates. Please contact us for a delivery quote
We will deliver to most addresses within Australia. We require a street address for delivery and cannot deliver to a PO Box. Our freight pricing structure is for Australia only. We do not deliver to international locations without prior arrangement. You will need to contact our Customer Service Team first and prior to making a purchase if your delivery address is outside of Australia. Some remote locations cannot be serviced, however our couriers may be able to deliver to a local depot where you can collect your products.
Our service to you includes standard freight charges to your local dealer in as many areas as possible. Our aim is to deliver your products as quickly as we can & our friendly dispatch team will advise delivery time frames upon receipt of your order. You will need to provide secure and suitable off-loading facilities at the delivery address provided to ensure timely unloading. If this isn’t provided additional costs may be charged. ORDERS LESS THAN $160.00 MAY INCUR AN ADDITIONAL $17.60 HANDLING CHARGE.OVERNIGHT AIRBAG SERVICE AVAILABLE FOR SMALL PARTS UNDER 3KG AT $19.80 PER BAG.
AIRBAG SERVICE FOR NORTHERN TERRITORY $36.00 PER BAG. All products (except trailers)
Standard Freight:
- to the east of the Hay, Cobar and Lightning Ridge axis.
- West of the Hay, Cobar and Lightning Ridge axis delivered at competitive rates or Standard Freight to a Dubbo transport depot.
Standard Freight for All products up to 1000 litre capacity (except trailers):
- South of the Bundaberg, Monto, Roma and Dirranbandi axis Standard Freight to your nominated address.
- East of Cairns, Charters Towers Clermont, Springsure and Gladstone.
- Standard Freight on all products up to 1000 litre capacity (except trailers).
- All products larger than 1000 litre capacity (except trailers) delivered at competitive rates or Standard Freight to a Brisbane transport depot.
- Delivery Quote required for Mount Isa and Cloncurry. Delivered at competitive rates or Standard Freight to a Brisbane transport depot.
- Delivery Quote required for all other areas. Competitive rates or Standard Freight to a Brisbane transport depot.
Delivered at competitive rates. All products larger than 1000 litre capacity (except trailers)
Delivered at competitive rates or Standard Freight to a Brisbane transport depot. All products (except trailers)
Standard Freight to your nominated address.
All products 0-100 litre capacity or less Standard Freight to your store.
All products larger then 100-4000 litre capacity (except trailers)Delivered at competitive rates or Standard Freight to an Adelaide transport depot. All products larger then 4000 litre capacity (except trailers)
Delivered at competitive rates.
Standard Freight on most items. For items that require an additional freight charge, we supply the freight at industry best price. Contact us for a quote.
Standard Freight on most items to Perth metro. For items that require an additional freight charge, we supply the freight at industry best price. Contact us for a quote.
On road and on farm trailers are priced ex factory.